Student Complaint Information by State

Alabama 

Alabama Commission on Higher Education 
P.O. Box 302000 
Montgomery, Al 36130-2000 
Telephone: 334-242-1998 
Fax: 334-242-0268 
Website: http://www.ache.alabama.gov/Content/Departments/NRI/federal-reg.pdf


Alaska 

Kierke A. Kussart 
Program Coordinator for Institutional Authorization 
Alaska Commission on Postsecondary Education 
PO Box 110505 
Juneau, AK 99811-0505 
Telephone: 907-465-6741 
E-mail: EED.ACPE-IA@alaska.gov 
Website: http://acpe.alaska.gov/About_Us/Consumer_Protection 


Arizona 

Keith Blanchard 
Deputy Director/Investigator 
Telephone: 602-542-5769 
E-mail: Keith.blanchard@azppse.gov 
Website: https://ppse.az.gov/complaint


Arkansas 

ICAC Coordinator 
Arkansas Department of Higher Education 
114 East Capitol 
Little Rock, AR 72201 
E-mail: ICAC@ADHE.EDU 
Website: https://static.ark.org/eeuploads/adhe/APPENDIX_J_Student_Grievance,_complaint_process_Revised_2015.doc


California 

Bureau for Private Postsecondary Education 
2535 Capitol Oaks Drive, Suite 400 
Sacramento, CA 95833 
Telephone: 916-431-6969 
Fax: 916-263-1897 
Website: http://www.bppe.ca.gov/enforcement/complaint.shtml


Colorado 

Heather DeLange 
Academic Policy Officer 
1560 Broadway, Suite 1600 
Denver, CO 80202 
Telephone: 303-866-4209 
E-mail: heather.delange@dhe.state.co.us 
Website: http://highered.colorado.gov/Academics/Complaints/default.html


Connecticut 

Education & Employment Information Center 
Telephone: 800-842-0229 
E-mail: edinfo@ctohe.org
Website: http://www.ctohe.org/StudentComplaints.shtml


Delaware 

The Delaware Department of Education 
Teacher and Administrator Quality 
John W. Collette Resource Center 
35 Commerce Way 
Dover, DE 19904 
Telephone: 302-857-3388 
E-mail: IHE@doe.k12.de.us
Website: www.doe.k12.de.us


District of Columbia 

Office of the State Superintendent of Education 
Education Licensure Commission 
810 First Street, NE 
9th Floor 
Washington, DC 20002 
Website: http://osse.dc.gov/service/higher-education-licensure-commission-helc-public-complaints


Florida 

Commission for Independent Education 
325 W. Gaines Street, Suite 1414 
Tallahassee, FL 32399-0400 
E-mail: amy.lefstead@fldoe.org 
Fax: 850-245-3238 
Website: http://cdn.fldoe.org/policy/cie/file-a-complaint.stml


Georgia 

Nonpublic Postsecondary Education Commission 
2082 East Exchange Place, Suite 220 
Tucker, Georgia 30084‐5305 
Telephone: 770‐414‐3300 
Fax: 770‐414‐3309 
Website: http://gnpec.org/consumer-resources/gnpec-authorized-school-complainant-form/


Hawaii 

Bobbi Lum-Mew 
HPEAP Administrator 
P.O. Box 541 
Honolulu, HI 96809 
Telephone: 808-586-7327 
E-mail: hpeap@dcca.hawaii.gov 
Website: http://cca.hawaii.gov/hpeap/files/2013/08/Student-Complaint-Form.pdf 


Idaho 

Val Fenske 
State Coordinator for Private Colleges & Proprietary Schools 
Office of the (Idaho) State Board of Education 
650 W. State St, (POB 83720) 
Boise, ID 83720-0037 
Telephone: 208-332-1587 
Fax: 208-334-2632 
E-mail: Valerie.fenske@osbe.idaho.gov
Website: https://boardofed.idaho.gov/priv_col_univ/student_complaint.asp


Illinois 

Richard Tapia 
Associate Director for Diversity and Outreach 
1 N Old State Capitol Plaza, Suite 333 
Springfield, Illinois 62701 
Telephone: 217-557-7359 
E-mail: tapia@ibhe.org 
Website: http://complaints.ibhe.org/


Indiana 

Sara E. Appel, M.A 
Academic Programs Manager 
Indiana Commission for Higher Education 
101 West Ohio Street, Suite 550 
Indianapolis, IN 46204-1984 
Telephone: 317-464-4400 
Fax: 1-317-464-4410 
Email: sappel@che.in.gov

Tara L. Adams 
Accreditation Coordinator 
Indiana Board for Proprietary Education 
Indiana Commission for Higher Education 
101 West Ohio Street, Suite 670 
Indianapolis, IN, 46204-1984 
Telephone: 317-464-4400 Ext. 141 
Fax: 317-233-4219 
Email: tadams@bpe.che.IN.gov 
Website: http://www.in.gov/che/2744.htm 


Iowa 

Carolyn Small 
Postsecondary Registration Administrator 
Telephone: 877-272-4456 
Website: https://www.iowacollegeaid.gov/content/constituent-request-review


Kansas 

Jacqueline G. Johnson 
Director of Private/Out-of-State Postsecondary Education 
1000 SW Jackson, Ste 520 
Topeka, KS 66612 
Telephone: 785-296-4917 
E-mail: jjohnson@ksbor.org 
Website: http://kansasregents.org/academic_affairs/private_out_of_state/complaint_process 


Kentucky 

Director of Postsecondary Licensing 
Council on Postsecondary Education 
1024 Capital Center Drive, Suite 320 
Frankfort, KY 40601 
E-mail: cpeconsumercomplaint@ky.gov 
Website: http://cpe.ky.gov/institutions/


Louisiana 

Consumer Protection Division/Office of the Attorney General 
P.O. Box 94005 
Baton rouge, LA 70804-9005 
Telephone: 1-800-351-4889 OR 225-326-6400 
Fax: 225-342-9318 
Website: http://www.regents.la.gov/page/StudentComplaints


Maine

Angel Martinez Loredo 
Higher Education Specialist 
Maine Department of Education 
Augusta, Maine 04333 
Telephone: 207-624-6846
E-mail: angel.loredo@maine.gov 
Website: http://www.maine.gov/education/highered/DegGrant/DegGrantAuth.htm


Maryland 

Maryland Attorney General 
Academic Affairs/Student Complaints 
Maryland Higher Education Commission 
6 N. Liberty street, 10th Floor 
Baltimore, MD 21201 
Baltimore, MD 21202 
Telephone: 410-767-3301 or 800-974-0203 (toll-free) 
Fax: 410-332-0270 
E-mail: acadprop@mhec.state.md.us 
Website: http://www.mhec.state.md.us/career/pcs/gripe.asp


Massachusetts 

Angela Williams 
Paralegal and Coordinator for Accountability & Regulatory Affairs 
Telephone: 617-994-6963 
E-mail: awilliams@bhe.mass.edu 
Website: http://www.mass.edu/forstufam/complaints/complaints.asp


Michigan 

Dept. of Licensing and Regulatory Affairs 
Bureau of Commercial Services, Licensing Division 
Proprietary School Unit 
PO Box 30714 
Lansing, Michigan 48909 
Fax: 517-373-3085 
Website: http://www.michigan.gov/lara/0,4601,7-154-61343_35414_60647_2739---,00.html


Minnesota 

George R. Roedler, Jr., JD. 
Manager, Institutional Registration and Licensing 
Minnesota Office of Higher Education 
1450 Energy Park Drive, Suite 350 
St. Paul, MN 55108 
Telephone: 651-259-3975 
Fax: 651-642-0675 
E-mail: George.roedler@state.mn.us 
Website: http://www.ohe.state.mn.us/mPg.cfm?pageID=1078


Mississippi 

Menia Dykes 
Director of Accreditation 
Mississippi Commission on College Accreditation 
3825 Ridgewood Road 
Jackson, MS 39211
E-mail: mdykes@mississippi.edu 
Website: http://www.mississippi.edu/mcca/


Missouri 

Missouri Department of Higher Education 
Telephone: 573-526-1577 
Fax: 573-751-6635 
E-mail: info@dhe.mo.gov 
Website: http://dhe.mo.gov/documents/POLICYONCOMPLAINTRESOLUTION-reviseddraft.pdf


Montana 

Montana University System 
Office of the Commissioner of Higher Education 
2500 Broadway Street 
P.O. Box 203201 
Helena, MT 59620-3201 
Telephone: 406-444-6570 
Website: http://mus.edu/MUS-Statement-of-Complaint-Process.asp


Nebraska 

Kathleen Fimple 
Academic Programs Officer 
Nebraska's Coordinating Commission for Postsecondary Education 
Telephone: 402-471-0030 
E-mail: kathleen.fimple@nebraska.gov 
Website: https://ccpe.nebraska.gov/student-complaints-against-postsecondary-institutions


Nevada 

Commission on Postsecondary Education 
8778 S Maryland Parkway, Suite 115 
Las Vegas, NV 89123 
Fax: 702-486-7340 
E-mail: mjwu@cpe.state.nv.us 
Website: http://www.cpe.state.nv.us/CPE%20Complaint%20Info.htm


New Hampshire 

Edward MacKay, Director 
Division of Higher Education/Higher Education Commission 
101 Pleasant Street 
Concord, NH 03301 
Telephone: 603-271-0256 
E-mail: Edward.mackay@doe.nh.gov 
Website: http://www.education.nh.gov/highered/colleges/index.htm


New Jersey 

Rochelle Hendricks 
Office of the Secretary of Higher Education 
P.O. Box 542 
Trenton, NJ 08625-0542 
Telephone: 609-292-4310 
Website: http://www.state.nj.us/highereducation/OSHEComplaintInstructions.shtml


New Mexico 

Diane Vigil-Hayes 
Private & Proprietary Schools Administrator and Compliance Officer 
New Mexico Higher Education Department 
2048 Galisteo Street 
Santa Fe, NM 87505 
Telephone: 505-476-8418 
E-mail: Diane.Vigil@state.nm.us
Website: http://www.hed.state.nm.us/students/hed-student-complaint-form.aspx


New York 

New York State Education Department 
Office of College and University Evaluation 
EBA Room 969 
89 Washington Ave 
Albany, NY 12234 
E-mail: ekramer@mail.nysed.gov
Website: http://www.highered.nysed.gov/ocue/spr/COMPLAINTFORMINFO.html


North Carolina 

Post-Secondary Education Complaints 
C/O Director of Licensure 
University of North Carolina General Administration 
910 Raleigh Road 
Chapel Hill, NC 27514 
Telephone: 919-962-4558 
E-mail: studentcomplaint@northcarolina.edu
Website: http://www.northcarolina.edu/sites/default/files/documents/student_complaint_form.pdf


North Dakota 

Parrell D. Grossman, Director 
Office of Attorney General, Consumer Protection and Antitrust Division 
Gateway Professional Center, 1050 East Interstate Avenue, Ste. 200 
Bismarck, ND 58503 
Telephone: 701-328-5570 
E-mail: pgrossman@nd.gov
Website: http://www.nd.gov/cte/


Ohio 

Max Exline 
Telephone: 614-728-3095 
Fax: 614-466-5866 
E-mail: mexline@regents.state.oh.us
Website: https://www.ohiohighered.org/students/complaints


Oklahoma 

Mr. Jose Dela Cruz 
Coordinator of Academic Affairs Projects 
Oklahoma State Regents for Higher Education 
Telephone: 405-225-9141 
Website: http://www.okhighered.org/current-college-students/complaints.shtml


Oregon 

Juan Baez-Arevalo 
Director of Private Postsecondary Education 
Oregon Higher Education Coordinating Commission 
775 Court St. NE 
Salem, OR 97301 
Telephone: 503-947-5977 
E-mail: juan.baez-arevalo@state.or.us
Website: http://www.ode.state.or.us/search/results/?id=83


Pennsylvania 

Division of Higher & Career Education 
Pennsylvania Department of Education- Postsecondary and Adult Education 
333 Market Street, 12th Floor 
Harrisburg, PA 17126-0333 
Telephone: 717-783-8228 
Fax: 717-722-3622 
E-mail: ra-collunivseminfo@pa.gov
Website: http://www.education.pa.gov/Postsecondary-Adult/College%20and%20Career%20Education/Pages/Students-Complaints.aspx#tab-1


Rhode Island 

Commission of Higher Education 
RI Office of Higher Education 
80 Washington Street, Suite 524 
Providence, RI 02903 
Website: http://www.ribghe.org/8a1031912.pdf 
South Carolina 
SC Commission on Higher Education 
Academic Affairs 
Attn: Student Complaint 
1122 Lady Street, Suite 300 
Columbia, SC 29201 
E-mail: submitcomplaint@che.sc.gov
Website: http://www.che.sc.gov/CHE_Docs/AcademicAffairs/License/Complaint_procedures_and_form.pdf


South Dakota 

South Dakota Attorney General 
1302 E. Hwy 14, Suite 1 
Pierre, SD 57501-8501 
Telephone: 605-773-3215 
E-mail: atghelp@state.sd.us
Website: 
http://sdsos.gov/general-information/postsecondary-education/default.aspx


Tennessee 

Shauna Jennings 
Investigations Officer & Complaint Specialist 
Tennessee Higher Education Commission 
404 James Robertson Parkway, Suite 1900 
Nashville, TN 37243 
E-mail: shauna.jennings@tn.gov
Telephone: 615-741-0662 
Website: http://tn.gov/thec/article/frequently-asked-postsecondary-questions


Texas 

William Franz, General Counsel 
Texas Higher Education Coordinating Board 
Office of General Counsel 
P.O. Box 12788 
Austin, TX 78711-2788 
E-mail: william.franz@thecb.state.tx.us
Website: http://www.thecb.state.tx.us/index.cfm?objectid=051F93F5-03D4-9CCE-40FA9F46F2CD3C9D


Utah 

Utah Division of Consumer Protection 
Attn: Complaint Processor 
160 East 300 South 
Salt Lake City, UT 84114-6704 
Telephone: 801-530-6601 
Website: http://consumerprotection.utah.gov/complaints/index.html


Vermont 

Cathy Hilgendorf 
Postsecondary Approval Coordinator 
Vermont Agency of Education 
120 State Street 
Montpelier, VT 06620 
Telephone: 802-828-5402 
E-mail: cathy.hilgendorf@state.vt.us
Website: http://education.vermont.gov/documents/EDU-VTAOE-Complaint_Resolution_for_Postsecondary_Education.pdf


Virginia 

State Council of Higher Education for Virginia 
Telephone: 804-371-2285 
Website: http://schev.edu/index/students-and-parents/resources/student-complaints


Washington 

Karen Oelschlager 
Program Administrator /Degree Authorization 
Washington Student Achievement Council 
Telephone: 360-753-7869 
E-mail: kareno@wsac.wa.gov
Website: http://www.wsac.wa.gov/student-complaints


West Virginia 

Dr. Kathy Butler, Senior Director of Academic Affairs 
WV Higher Education Policy Commission 
1018 Kanawha Blvd., E. Suite 700 
Charleston, WV 25301 
Telephone: 304-558-0261 
E-mail: kbutler@hepc.wvnet.edu
Website: https://www.wvhepc.org/resources/133-20.pdf


Wisconsin 

Blanca James 
Office Operations Associate 
P.O. Box 8696 
Madison, WI 53708-8696 
Telephone: 608-266-1996 
E-mail: blanca.james@eab.wisconsin.gov
Website: http://eab.state.wi.us/resources/complaint.asp


Wyoming


Elaine Marces 
Wyoming Department of Education 
Telephone: 307-777-6210 
E-mail: elaine.marces@wyo.gov
Website: https://edu.wyoming.gov/beyond-the-classroom/school-programs/private-school-licensing/


United States Protectorates and Territories 

Puerto Rico


David Baez Davila 
Acting Executive Director, Puerto Rico Council on Education 
Telephone: 787-641-7100 
Fax: 787-641-2573 
E-mail: dbaez@ce.pr.gov
Website: http://www2.pr.gov/agencias/cepr/inicio/sobrecepr/Pages/Area-de-Programas-de-Apoyo-a-la-Educacion.aspx


Republic of Palau


Palau Community College 
P.O. Box 9 
Koror, Palau 96940 
Telephone: 680-488-2470 
Fax: 680-488-2447 
Website: www.palau.edu


U.S. Virgin Islands


The Virgin Islands Department of Education 
1834 Kongens Gade 
St. Thomas, VI 00802 
Telephone: 340-774-0100 
Fax: 340-779-7153 
Website: http://www.vide.vi/