Digital Learning & Workforce Development Support Specialist


Carlow University, a private, Catholic, liberal arts, comprehensive University in Pittsburgh, PA. Carlow University was founded in 1929 by the Sisters of Mercy, an international community of Roman Catholic women with a mission to serve the poor, the sick, and the uneducated. Carlow, an institution grounded in the liberal arts while also offering strong professional programs, is committed to engaging its diverse community in a process of life-long learning, scholarship, research, and service. Degrees are offered at the baccalaureate, master's, and doctoral levels. Carlow is recognized as a College of Distinction, a Catholic College of Distinction, and a Pennsylvania College of Distinction for 2016-17. Carlow has also been selected by Abound as a provider of Top Degrees for Adult Undergraduates for 2017 and is regionally ranked by US News & World Report. The University was recently named one of Money Magazine's "Best Colleges for Your Money."

Carlow University invites applications for the position of the Digital Learning & Workforce Development Specialist. The Digital Learning & Workforce Development Specialist works with campus constituencies--particularly faculty, IT, and other Center for Digital Learning and Innovation (CDLI) staff--to support and develop documentation for technology tools and web-based applications to improve the user experience within Carlow's digital learning environment.  This position also involves consistent contact with faculty and students, collecting and utilizing faculty/student feedback, and providing professional development for learning technologies.  This position also supports planning and implementing the work of the CDLI.

General Responsibilities

  • Supports faculty, CDLI, and students in their use of technology tools and web-based applications.
  • Works with the CDLI to stay current with Carlow strategic management plan, and other major initiatives and communication guidelines.
  • Acts as an advocate across the organization for academic and digital learning technologies, systems and approaches, promoting usage and benefits.

Learning Technology Administration and Support

  • Works with the CDLI and Workforce Development staff, academic programs, and individual faculty supporting the development and improvement of courses and learning materials in online and blended learning environments.
  • Adheres to department standards when building learning experiences or assisting faculty and staff to ensure consistency, quality, and usability for digital learners.
  • Has strong customer service orientation and sensibility to the needs of the constituents, in particular--but not limited to--learners, faculty, and staff.
  • Facilitates learning technology support by: training or organizing training; troubleshooting; liaising with other support providers as needed; testing; and working proactively to support Carlow's digital learning environments.
  • Coordinates with Information Technology and the Registrar's office to facilitate appropriate access to courses and learning technology systems. 
  • Creates, updates, and maintains user-friendly documentation for learning technology administration and usage.
  • Designs and conducts synchronous and asynchronous professional development workshops and materials on relevant topics with direction from the department head.
  • Demonstrates commitment to the highest integrity and to the values complementary to the mission of The Campus School, Carlow University, and the Sisters of Mercy. 

The intent of this list of primary duties is to provide a representative summary of the major duties and responsibilities of this job. Incumbents perform other related duties assigned. Specific duties and responsibilities may vary based upon departmental needs.


  1. Either a Bachelor's degree in Education, Communications, Technology, or a related field (preferred) or an Associate's degree with comparable experience.
  2. Ability to explain technical concepts effectively to non-technical constituents.
  3. Commitment to learning new technologies in support of effective digital education.
  4. Ability to work with and troubleshoot browser-related issues in PC, Apple, and mobile environments.
  5. Excellent oral and written communication skills, particularly with technical documentation.
  6. Excellent customer service skills.
  7. Ability to work collaboratively and flexibly and adapt to a changing environment.
  8. Work occasional weekends and evenings as necessary to support the course delivery schedule.


  1. Experience providing technical training in group and individual sessions to a variety of technical skill levels.
  2. Skill in use of web and media-based technologies for education, such as (but not limited to) Camtasia, iMovie, HTML, and HTML5.
  3. Knowledge of digital learning principles.

Carlow University employees commit themselves to the highest standards of ethical conduct. They commit to act with integrity, treat others with respect and dignity, carefully steward the University's resources, avoid conflicts of interest or commitment, maintain confidentiality, and to comply with legal and professional obligations. 

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Carlow University is an Equal Opportunity/Affirmative Action Employer. We strive for a campus that reflects our urban setting and is inclusive of underrepresented groups to enhance our University community. 

Full/Part/FT&PT: Full-time - exempt
Department: Center for Digital Learning and Innovation
Contact Name/Title: Search Committee
Contact Address: Carlow University 3333 Fifth Avenue Pittsburgh, PA 15213
Contact Email Address: