Technology Director

Description:

Carlow University invites applications for the Technology Director position with our Department of Infrastructure Technology. The Technology Director has responsibility for leading the University's technology infrastructure including networks, servers, system administration, telecommunications, computer fleet, classroom technology, digital learning services and printing. This position provides project oversight, task prioritization, excellent technical support and integration for all technology infrastructure used by the University.
Nature of Position:

As a hands-on director, this position is critical to the strategic success in the selection, implementation and day-to-day usage of core technology services. Success in this position requires strong organizational skills, excellent collaborative approaches, solid technological knowledge and the ability to foster a cohesive team environment.

This position is responsible for providing overall prioritization of work assignments and management of technical team resources and their activities, including managing staff, scope of work, objectives, and quality of deliverables. This position frequently leads projects involving members of the IT division as well as key stakeholders within other departments of the University. This position will define and manage projects at the task level, which includes providing technical direction, communication and leadership to project teams in order to establish accurate and comprehensive project plans and defined deliverables. The incumbent will be actively engaged in business analysis activities to align technology with strategic goals of the University

Responsibilities:
  • Ensure consistent up-time of core infrastructure services including, but not limited to:
    • Networks
    • Servers and data center
    • Computer fleet
    • Printing services
    • Telecommunications
    • Systems security
    • E-mail services
    • Classroom and lab technologies
    • System backups and structures for business continuity (disaster recovery)
  • Research, analyze, propose and lead implementations of solutions to improve business processes and functions
  • Responsible for all technology infrastructure resources, including security, strategy, research, development, planning, personnel, budget and operations. Responsible for oversight and management of all day-to-day support functions and projects, including needs assessment, priority-setting and the delivery of project results, including resources, timelines, workload planning and budgets.
  • Demonstrate and reflect an understanding of and commitment to the mission and core values of Carlow University and the Sisters of Mercy.
  • The intent of this list of primary duties is to provide a representative summary of the major duties and responsibilities of this job. Incumbents perform other related duties assigned. Specific duties and responsibilities may vary based upon departmental needs.
Required Experience:
  • Minimum of five years of progressively responsible IT experience required, including a minimum of:
    • Five years technical knowledge and experience in infrastructure services
    • Three years of experience in supporting core networks, preferably in a CISCO environment
    • Two years supporting data center and server operations
    • One year of demonstrated experience of security operations
    • Two years of experience in an IT supervisory or management capacity
    • Two years developing effective processes and protocol for change management, systems management and goal achievement.
    • Preferred Experience:
    • Two years of experience in supporting educational environments in both physical and digital engagement 
    • approaches.
Qualifications:
  1. A Bachelor’s Degree in a technology-related field such as Computer Science, Information Science, Business Management or comparative work experience is highly required. 
  2. Excellent written and verbal communication skills along with strong organizational and interpersonal skills is highly required. 
  3. Ability to relate and communicate in a positive way to the many constituencies of the University.
  4. Demonstrated usage of DNS, DHCP, LDAP, VOIP, Cloud-based architectures, network monitoring (including intrusion detection), wireless management and ISP configurations is highly required. 
  5. CCNE or equivalent Cisco/network management credentials is preferred. 
Carlow University employees commit themselves to the highest standards of ethical conduct. They commit to act with integrity, treat others with respect and dignity, carefully steward the University's resources, avoid conflicts of interest or] commitment, maintain confidentiality, and to comply with legal and professional obligations.

Send cover letter and resume to HR4@carlow.edu

Carlow University is an Equal Opportunity/Affirmative Action Employer. We strive for a campus that reflects our urban setting and is inclusive of underrepresented groups to enhance our University community.
Full/Part/FT&PT: Full-time - exempt
Department: Infrastructure Technology
Contact Name/Title: Search Committee
Contact Address: Carlow University 3333 Fifth Avenue Pittsburgh, PA 15213
Contact Email Address: HR4@carlow.edu