Carlow University invites
applications for the position of Computer and Media Specialist to
support the division of Information Technology. This position
reports to the Technology Director and will provide technology
support and create solutions for computers, audio-visual and media
Nature of Position:
In conjunction with other team
members, this position is critical to the strategic success in
providing optimal operations and security of the campus technology
environment. The incumbent provides computer and media support for
students, faculty, staff, Sisters of Mercy, and guests of the
various sites of Carlow.
Essential Job Functions:
• Build and
install software images, prepare, deploy and repair computers,
tablets, network devices and phones.
printing, digital imaging and telecomm services
inventory of equipment through check-in/check-out procedures
connectivity of network peripherals, including assistance in
implementation of new instrumentation or curricular electronics
audio and visual media requests through set-up and recording events
and course activities
media technology in classrooms, learning spaces, resident halls and
other campus spaces
technical support for campus customers via telephone, web, e-mail
and in-person contact methods
Participate in research, analysis, proposals and implementations of
solutions to improve business processes and functions
Demonstrate and reflect an understanding of and commitment to the
mission and core values of Carlow University and the Sisters of
The intent of this list of primary
duties is to provide a representative summary of the major duties
and responsibilities of this job. Incumbents perform other related
duties assigned. Specific duties and responsibilities may vary
based upon departmental needs.
knowledge and experience of network cabling connections
(termination and metering)
installing software for a fleet of computers while maintaining
licensing and consistency measures
technical experience in computer, printer and peripheral
technical experience in audio-visual delivery, from installation to
timely response and successful completion of requests, to the
satisfaction of the customer
trouble-shooting and showing creative solutions to technology
An Associate's Degree in a technology-related field such as
Computer Science or Information Science, or comparative work
efficiency and creativity with a problem-solving attitude to fully
completing tasks while ensuring customer satisfaction
Excellent written and verbal communication skills along with strong
organizational and interpersonal skills.
Ability to relate and communicate in a positive way to the many
constituencies of the University.
Performance Metrics, per fiscal year:
of one creative technological tool or service that aligns with the
core strategic goals of the University.
2. Key engagement
in development of one process or protocol to improve business
This position is a full-time
responsibility at the Oakland campus. Coverage will be generally
Monday through Friday with two days each month on-site for Saturday
courses and two days each month supporting satellite center(s).
Night/weekend work will be required during critical periods such as
installations and peak periods.
Carlow University employees commit
themselves to the highest standards of ethical conduct. They
commit to act with integrity, treat others with respect and
dignity, carefully steward the University's resources, avoid
conflicts of interest or commitment, maintain confidentiality, and
to comply with legal and professional obligations.
Send cover letter and resume to
Carlow University is an Equal
Opportunity/Affirmative Action Employer. We strive for a
campus that reflects our urban setting and is inclusive of
underrepresented groups to enhance our University community.