Carlow University seeks a Communications Dispatcher. This
person is responsible for handling emergency and alarm calls for the campus
police department. They receive and dispatch emergency and non-emergency
information between the campus community, students in residence, and on-duty
campus police officers.
This position requires a strong interpersonal communications aptitude, customer
service orientation, and a collaborative interfacing with all University
personnel. The incumbent must possess: the ability to work independently in
prioritizing work and emergency calls, keep accurate records, the ability to
problem solve constructively; understand and follow directions as well as give
directions; strong attention to detail, the ability to work with a diverse
population; and the initiative for self directed accomplishment is essential.
the smooth operation of the dispatch desk. Conducts initial inquiry of
callers needing assistance to ensure proper support can be sent. Ensures
that all incoming calls and visitors are dealt with properly and promptly.
Assigns priority to requests for assistance.
alarms and resets alarms in conjunction with interface from Police
surveillance of campus security cameras located in the Dispatch office and
responds to questionable activity by dispatching a police officer.
requests for assistance via phones, walk-ins, two-way radios, etc. Also
monitors all incoming fire, burglary and intrusion alarms. Dispatches
calls to proper officer or security guard. Notifies immediate supervisor
of emergency situations. As needed, notifies city medics or police and/or
NCIC/CLEAN information per the request of the on-duty Police Officer to
assist in the Officer in performing his/her duty.
an attentive and professional attitude to: answer University main
telephone line, direct calls, provide information, greet and direct
visitors to their destination.
as campus information resource regarding all events and programs scheduled
on campus. Provides general University information to community, students,
emergency building maintenance calls. Notifies appropriate parties in
accurate and detailed logs and records of dispatch desk activities. Types,
distributes and files reports. Enters into LEMIS, accurate information
regarding complaints and incidents.
and logs temporary parking permits.
parking permit applications and distributes individual hang tags.
the sign in/out of all visitors and articles received, student union
and tracks temporary ID access cards as requested… i.e. for contractors,
loss of student ID cards, temporary maintenance access, admissions.
the degree of confidentiality of all information received or requested and
reporting systems to develop ad hoc reports.
other duties, functions, and activities as assigned.
and reflects an understanding of and commitment to the mission and core
values of Carlow University and the Sisters of Mercy.
school diploma and equivalent combination of training and experience. APCO
to communicate effectively, in person, via telephone, and in writing.
to efficiently operate the telephone, two-way radio, email, and related
problem solving skills with ability to make decisions and take initiative
to resolve issues.
ability to maintain strict confidentiality and to handle sensitive matters
using discretion, diplomacy, and good judgment.
PHYSICAL: Sedentary. Must be able to hear and communicate using phones and
two-way radios, as well as face-to-face.
ENVIRONMENTAL CONDITIONS: Very busy and noisy office.
MENTAL: Ability to pay close attention to detail, to work under pressure, to deal with
constant interruptions, to remain calm and composed when dealing with difficult
or irate or emotionally up-set people or situations both in person and over the
OTHER: Weekend or evening shifts, as well as holiday shifts are required.
Carlow University employees commit themselves to the highest
standards of ethical conduct. They commit to act with integrity, treat
others with respect and dignity, carefully steward the University's resources,
avoid conflicts of interest or commitment, maintain confidentiality, and to
comply with legal and professional obligations.
Send cover letter and resume to HR8@carlow.edu.
Carlow University is an Equal Opportunity/Affirmative Action
Employer. We strive for a campus that reflects our urban setting and is
inclusive of underrepresented groups to enhance our University community.