Director of Mercy Service


The Director of Mercy Service will be responsible for coordinating the various experiences of service and community outreach on the Carlow campus as the leader of the Center for Mercy Service.  The purpose of this office is to create a dynamic response to the needs of our world and our community and to create in students a life-long commitment to service.


  • Work collaboratively with university students, staff, faculty, Sisters of Mercy, alumnae and the Campus School to assure that a culture of service is integrated throughout the University.
  • Develop and maintain a comprehensive data-base of service opportunities.
  • Develop an expanding network of service sites and serve as a liaison between these sites and the University.
  • In collaboration with other university staff and faculty, plan, implement, supervise and assess Alternative Spring Break.
  • Plan and implement service opportunities throughout the year including Alternative Spring Break and more regular experiences of service involving the campus community.
  • Participate in and contribute to university meetings, processes, and activities.
  • Work collaboratively with the Campus Minister, the Chaplain, the Director Inclusion and Intercultural Engagement and Special Assistant to the President for Mercy Heritage within the Center for Mercy Heritage and Service and with the Director of Service Learning.
  • Collaborate with co-curricular departments and personnel in providing and supporting the students’ university experience.
  • Collaborate with community partners in creating service opportunities beneficial to them and to members of the Carlow community.
  • Participate in University groups and events focused on the Critical Concerns of the Sisters of Mercy.
  • Act as the University liaison with the Justice Team of the Sisters of Mercy of the Americas, Catholic Relief Services and the Institute for Global Labor and Human Rights.
  • Demonstrate and reflect an understanding of and commitment of the mission and core values of the University and the Sisters of Mercy.

Administrative Responsibilities:

  • Develop and manage office budget.
  • Hire and supervise work study students as needed and available.
  • Track information for and apply annually for the President’s Honor Roll of Service and other avenues of recognition.
  • Represent Carlow at diocesan, regional and national meetings a needed and appropriate. 

Note: The intent of this list of primary duties is to provide a representative summary of the major duties and responsibilities of this job. Incumbents perform other related duties assigned. Specific duties and responsibilities may vary based upon departmental needs.

Required experience, skills, knowledge

  • Experience with community organizing, social services or volunteerism. Leadership skills, and ability to develop consensus within organizations and between individuals.
  • Commitment to diversity and ability to work with diverse populations. A demonstrated appreciation for and ability to articulate the unique values of diversity to the University, to the local community, and to society at large.
  • Ability to work effectively with traditional and adult students in both instructional and advisory capacities.
  • Strong organizational/program management skills with experience maintaining both paper and electronic files.
  • Professionalism, flexibility, dependability and confidentiality.
  • Ability to engender, through word and example, an enthusiasm for service
  • Strong written and verbal skills.
  • Strong computer application skills.
  • Ability to communicate through social media.
  • Ability to work flexible hours, including evenings and weekends.
  • Degree in ministry, community organization or a related field.

Carlow University employees commit themselves to the highest standards of ethical conduct.  They commit to act with integrity, treat others with respect and dignity, carefully steward the University's resources, avoid conflicts of interest or commitment, maintain confidentiality, and to comply with legal and professional obligations.

Send cover letter and resume to

Carlow University is an Affirmative Action/Equal Opportunity employer by choice. We value diversity and we are committed to the recruitment of underrepresented groups.

Full/Part/FT&PT: Full-time - exempt
Department: Mercy Heritage & Service
Contact Name/Title: Search Committee
Contact Address:
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