Enrollment Business Analyst


Carlow University invites applications for the position of Enrollment Business Analyst.  This person is responsible for providing support for the processes, software systems, data retrieval integrity, research and reporting within the Enrollment Management division. He/she is also responsible for managing the Enrollment systems department and personnel within the Enrollment Management area.

Carlow University is a comprehensive Catholic University located in Pittsburgh, Pennsylvania. Founded in 1929 by the Sisters of Mercy, Carlow is situated in a culturally diverse urban setting. One of the 17 member institutions of the Conference for Mercy Higher Education, Carlow is recognized for educating traditional students and adult learners for a lifetime of ethical leadership and service.


  • Assist the VP of Enrollment Management in data collection, reporting and research as well as analysis of trends and monitoring of key performance indicators and goals.
  • Manage configuration of applications, such as the Customer Relationship Management System (SalesForce), used within the recruitment and enrollment functions.
  • Manage electronic communication flow for prospective students.
  • Plan and manage business process analysis, re-engineering, and organizational change.
  • Learn and remain current on all aspects of Enrollment Management systems and be responsible for the quality assurance of data.
  • Train other team members - and assist in daily use - of the CRM to improve effectiveness.
  • Manage the budget for Enrollment Systems
  • Director of Enrollment Systems staff
  • Liaison for IT and Marketing and Communications as it relates to Enrollment Management functions
  • Member of the Enrollment Management Directors team under the V.P. of Enrollment Management


  • Maintain and improve online application, event registration, and inquiry forms.
  • Act as project manager/liaison for software implementation, training, upgrades and data integrity.
  • Work with the VP of Enrollment Management in coordinating and updating of all enrollment management technical and operational requirements.
  • Develop audits to insure integrity of data and information.
  • Configure and maintain the CRM and related software, and assist new users in the use of the CRM.
  • Collaborate with IT on data integrations to and from the CRM and related software.
  • Manage recruitment workflows and electronic communication with prospective students within the CRM.
  • Create documentation on enrollment management systems and data processes
  • Create and monitor enrollment benchmarking reports; identifies trends.
  • Conduct enrollment management research.
  • Manage the data associated with the traditional admissions SEARCH strategy.
  • Demonstrates and reflects an understanding of and commitment to the mission and core values of Carlow University and the Sisters of Mercy. 

The intent of this list of primary duties is to provide a representative summary of the major duties and responsibilities of this job. Incumbents perform other related duties assigned. Specific duties and responsibilities may vary based upon departmental needs.

Required Experience:

  • Experience in a technical support role within admissions/enrollment management or related function.
  • Experience working with CRM's, especially SalesForce, related higher education management systems.
  • Advanced skills in Excel and Access.
  • Excellent organizational skills and ability to function as part of a team environment
  • Relational database knowledge.
  • Experience with reporting tools; extracting, transforming, loading, and testing data.
  • Broad technical knowledge.


  • Required: Bachelor's degree from an accredited college or university. Preferably in a related IT field.
  • Required: Proven ability to work with data and the oversight of data integrity.
  • Required: Excellent written and verbal communication skills along with strong organizational, leadership and interpersonal skills.
  • Required: Ability to relate and communicate in a positive way to the many constituencies of the University.
  • Highly Preferred: Knowledge of enrollment management internal operations.


Carlow University employees commit themselves to the highest standards of ethical conduct.  They commit to act with integrity, treat others with respect and dignity, carefully steward the University's resources, avoid conflicts of interest or commitment, maintain confidentiality, and to comply with legal and professional obligations.

Send cover letter and resume to HR1@carlow.edu.

Carlow University is an Affirmative Action/Equal Opportunity employer by choice. We value diversity and we are committed to the recruitment of underrepresented groups.


Full/Part/FT&PT: Full-time - exempt
Department: Enrollment Management
Contact Name/Title: Search Committee
Contact Address:
Contact Email Address: HR1@carlow.edu