Carlow University invites applications for the position of
Enrollment Business Analyst. This person is responsible for
providing support for the processes, software systems, data
retrieval integrity, research and reporting within the Enrollment
Management division. He/she is also responsible for managing the
Enrollment systems department and personnel within the Enrollment
Carlow University is a comprehensive Catholic University located
in Pittsburgh, Pennsylvania. Founded in 1929 by the Sisters of
Mercy, Carlow is situated in a culturally diverse urban setting.
One of the 17 member institutions of the Conference for Mercy
Higher Education, Carlow is recognized for educating traditional
students and adult learners for a lifetime of ethical leadership
NATURE OF POSITION:
- Assist the VP
of Enrollment Management in data collection, reporting and research
as well as analysis of trends and monitoring of key performance
indicators and goals.
configuration of applications, such as the Customer Relationship
Management System (SalesForce), used within the recruitment and
electronic communication flow for prospective students.
- Plan and
manage business process analysis, re-engineering, and
- Learn and
remain current on all aspects of Enrollment Management systems and
be responsible for the quality assurance of data.
- Train other
team members - and assist in daily use - of the CRM to improve
- Manage the
budget for Enrollment Systems
- Director of
Enrollment Systems staff
- Liaison for IT
and Marketing and Communications as it relates to Enrollment
- Member of the
Enrollment Management Directors team under the V.P. of Enrollment
- Maintain and
improve online application, event registration, and inquiry
- Act as project
manager/liaison for software implementation, training, upgrades and
- Work with the
VP of Enrollment Management in coordinating and updating of all
enrollment management technical and operational requirements.
- Develop audits
to insure integrity of data and information.
- Configure and
maintain the CRM and related software, and assist new users in the
use of the CRM.
with IT on data integrations to and from the CRM and related
recruitment workflows and electronic communication with prospective
students within the CRM.
documentation on enrollment management systems and data
- Create and
monitor enrollment benchmarking reports; identifies trends.
enrollment management research.
- Manage the
data associated with the traditional admissions SEARCH
and reflects an understanding of and commitment to the mission and
core values of Carlow University and the Sisters of
The intent of this list of primary duties is to provide a
representative summary of the major duties and responsibilities of
this job. Incumbents perform other related duties assigned.
Specific duties and responsibilities may vary based upon
- Experience in
a technical support role within admissions/enrollment management or
working with CRM's, especially SalesForce, related higher education
skills in Excel and Access.
organizational skills and ability to function as part of a team
with reporting tools; extracting, transforming, loading, and
Bachelor's degree from an accredited college or university.
Preferably in a related IT field.
Proven ability to work with data and the oversight of data
Excellent written and verbal communication skills along with strong
organizational, leadership and interpersonal skills.
Ability to relate and communicate in a positive way to the many
constituencies of the University.
Preferred: Knowledge of enrollment management internal
Carlow University employees commit themselves to the highest
standards of ethical conduct. They commit to act with
integrity, treat others with respect and dignity, carefully steward
the University's resources, avoid conflicts of interest or
commitment, maintain confidentiality, and to comply with legal and
Send cover letter and resume to HR1@carlow.edu.
Carlow University is an Affirmative Action/Equal Opportunity
employer by choice. We value diversity and we are committed to the
recruitment of underrepresented groups.