Enrollment Business Analyst


Carlow University invites applications for the position of Enrollment Business Analyst.  This person is responsible for providing support for the processes, software systems, data integrity and reporting within the Enrollment Management division.


  • Configures the software (CRM and related) used within the recruitment and enrollment functions. 
  • Plans and manages business process analysis, re-engineering, and organizational change
  • Assists the VP of Enrollment Management in data collection and reporting, as well as analysis of trends and monitoring of key performance indicators and goals.
  • Learns and remains current on all aspects of Enrollment Management systems; responsible for the quality assurance of data.
  • Trains other team members - and assists in daily use - of the software to improve efficiency and effectiveness.


  • Maintains and improves online application, event registration, and inquiry forms.
  • Acts as project manager/liaison for software implementation, training, upgrades and data integrity
  • Works with the VP of Enrollment Management in coordinating and updating all enrollment management technical and operational requirements
  • Develops audits to insure integrity of data and information
  • Configures and maintain the CRM and related software, and assists new users in the use of the CRM
  • Works with IT on data integrations to and from the CRM and related software
  • Supports the recruitment campaign workflow and communications process implementation within the CRM
  • Creates documentation on enrollment management systems and data processes
  • Demonstrates and reflects an understanding of and commitment to the mission and core values of Carlow University and the Sisters of Mercy. 

The intent of this list of primary duties is to provide a representative summary of the major duties and responsibilities of this job. Incumbents perform other related duties assigned. Specific duties and responsibilities may vary based upon departmental needs.

Required Experience:

  • Experience in a technical support role within admissions/enrollment management or related area
  • Advanced skills in Excel and Access
  • Excellent organizational skills and ability to function as part of a team environment
  • SQL and relational database knowledge
  • Experience with reporting tools; extracting, transforming, loading, and testing data.
  • Broad technical knowledge


  • Required: Bachelor's degree from an accredited college or university. Preferably in a related IT field
  • Required: Excellent written and verbal communication skills along with strong organizational, leadership and interpersonal skills.
  • Required: Ability to relate and communicate in a positive way to the many constituencies of the University
  • Highly Preferred: Knowledge of enrollment management internal operation
  • Highly Preferred: Experience working with CRMs, related higher education management systems

Carlow University employees commit themselves to the highest standards of ethical conduct.  They commit to act with integrity, treat others with respect and dignity, carefully steward the University's resources, avoid conflicts of interest or commitment, maintain confidentiality, and to comply with legal and professional obligations.

Send cover letter and resume to HR5@carlow.edu.

Carlow University is an Affirmative Action/Equal Opportunity employer by choice. We value diversity and we are committed to the recruitment of underrepresented groups.


Full/Part/FT&PT: Full-time - exempt
Department: Enrollment Management
Contact Name/Title: Search Committee
Contact Address:
Contact Email Address: HR5@carlow.edu